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07/20/2011  NGOS AND INTERNATIONAL ORGANIZATIONS RANK LAST ON THE RESPONSIBILITY SCALE
    In a noteworthy change, survey respondents placed NGOs and international organizations last on the scale of responsibility for sustainable development issues. This observation seems to indicate that the time for enhancing awareness and encouraging action has passed and must now give way to more practical measures that enable customers to make a direct contribution.



    Cultural differences seem to influence the order in which respondents place those they see as primarily responsible for sustainable development. The government and individual citizens topped the list in France, Germany and Brazil. In these countries, respondents widely insisted on their own role in the process, with results above 70 percent overall and above 80 percent in Brazil.

07/19/2011  ACCOR LAUNCHES RESEARCH ON SOCIAL AND ENVIRONMENTAL ISSUES
    Accor Hotels has launched Earth Guest Research, a platform for sharing knowledge on social and environmental issues relating to the hotel industry. The goal of sharing the research is to help advance the tourism industrys efforts in this area by making sustainable development surveys and methodologies available to all industry operators, as well as to the general public.



    To identify effective improvement drivers and enhance support from guests, Accor initiated the survey by finding out exactly what their concerns and expectations are with regard to sustainable development. As a result, the first Earth Guest Research publication is dedicated to this topic.

07/17/2011  HOTEL TRANSACTION MARKET IN EUROPE PICKS UP
    Deal volume had been stymied by a lack of lending, but as liquidity has returned, so have the hotel trades, said Mark Wynne Smith, who leads the EMEA division of Jones Lang LaSalle. Year-to-date through May, the region has noted a 130% increase in transactions, he said.



    Two recent, high-profile examples of the warming deals market in Europe: In April, the 192-room Marriott Champs-Elyses in Paris was sold by Union Investment Real Estate to an undisclosed buyer for 215 million (US$310.98 million); and in May, the 83-room Hotel Costes K in Paris was acquired by The Ascott Limited for 65 million (US$94.04 million), according to information provided by HVS.

07/14/2011  SUMMER DEALS AND MARKETING
    For summer 2011, room discounts will be the most common deal offered:



40% will offer discounts on rooms



38% will offer special amenities (i.e., free wireless Internet)



37% will offer free parking



14% will offer one night free with booking

07/13/2011  TRIPADVISOR SURVEY REVEALS MOBILE AMONG HOTELIERS TOP PRIORITIES
    Two-thirds of UK Hoteliers and B&B Owners Say it is Important to Allow Booking Via Mobile Devices



    The survey revealed a number of other hospitality marketing trends.



    Marketing budgets stable or growing. Three-quarters (74%) of survey respondents have a marketing budget. Of those, the vast majority say marketing budgets are increasing on last year's or staying the same: 

07/12/2011  SOFITEL THE GRAND AMSTERDAM BECOMES FIRST SOFITEL LEGEND IN EUROPE
    Following two years of extensive renovations, The Grand, Sofitel's historic and iconic Amsterdam hotel, officially became Sofitel Legend The Grand Amsterdam. This is the brand's second Legend property in the world and first in Europe. Legend locations are housed in registered buildings with at least 100 years of history. The five-star luxury hotel features 177 rooms including 52 suites, an award-winning seafood restaurant and an urban So SPA.

06/23/2011  TRAVELLERS HAPPIER WITH HOTELS, NOT SO WITH AIRLINES, STUDY FINDS
    Guest satisfaction with hotels has increased, while passenger satisfaction with airlines has declined in the last year, an annual survey of travellers that's out today finds.



    Travellers rated hotels nearly 3% higher than last year in the American Customer Satisfaction Index, which measures travellers' satisfaction with products and services during the first quarter of each year. On a scale of zero to 100, travellers gave hotels an average score of 77. Low rates and more perks such as free Wi-Fi and upgraded exercise facilities have increased satisfaction, says Claes Fornell, founder of the index, which this year surveyed 2,250 hotel guests and 1,750 airline passengers.
   
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