Delta (NYSE: DAL) customers now can use fingerprints instead of their boarding pass to board any Delta aircraft at Reagan Washington National Airport (DCA).
Delta’s biometric boarding pass experience that launched in May at the DCA Delta Sky Club is now integrated into the boarding process to allow eligible Delta SkyMiles Members who are enrolled in CLEAR to forego a paper or mobile boarding pass in favor of using fingerprints as proof of identity to board their plane. The final phase of Delta’s DCA biometric boarding pass test, coming this summer, will allow Members to also use their fingerprints to check a bag.
“The truly exciting piece of what Delta is doing, is how scalable this experience is in part due to our partnership with CLEAR,” said Gil West, Delta’s Senior Executive Vice President & COO. “Once we complete testing, customers throughout our domestic network could start seeing this capability in a matter of months – not years. Delta really is delivering the future now.”
Delta is partnering with CLEAR to power the back end of its pioneering biometric boarding pass experience. The DCA pilot is testing how Delta and CLEAR’s systems work together while laying the foundation for Delta to deliver a more convenient customer experience broadly in the future. Being part of the initial tests means that eligible customers will be able to traverse DCA as they do today and simply use their fingerprint instead of pulling out their boarding pass. Participating in the test is optional.
“Customer and employee feedback has been extremely encouraging throughout our Delta Sky Club test and we expect that enthusiasm to continue with the boarding experience,” West continued. “It’s a win-win program. Biometric verification has a higher level of accuracy than paper boarding passes and gives agents more time to assist customers with seat changes and other skilled tasks instead of having to scan individual tickets – and customers have less to keep track of as they travel through the airport.”
Over the past year, Delta has led the industry on a number of innovative customer solutions like biometric-based self-service bag drop, RFID baggage handling, real-time bag tracking via the Fly Delta mobile app, more efficient and high tech automated screening lanes and a groundbreaking app that helps Delta pilots avoid turbulence for a more comfortable flight. Delta’s partnership with CLEAR already gives exclusive rates to U.S.-based SkyMiles Members for a faster way through security lines at more than 20 airports nationwide, including DCA.
Findings from the DCA test will be analyzed to determine next steps for improving the process and broader implementation.
How it works
During the pilot, Delta customers with a SkyMiles number and who are also enrolled in CLEAR are eligible for the biometric boarding pass experience. CLEAR will capture and use both biometric and SkyMiles information to identify customers at bag drop, Delta Sky Club entry and boarding.
Today: Eligible Members can now use their fingerprints to enter Delta Sky Club and board the aircraft at DCA. The biometric boarding pass experience remains optional.
Coming Soon: Delta plans to extend passenger biometrics as ID and boarding pass to Delta’s DCA ticket counter work stations for bag drops.
Delta Air Lines serves more than 180 million customers each year. In 2017, Delta was named to Fortune’s top 50 Most Admired Companies in addition to being named the most admired airline for the sixth time in seven years. Additionally, Delta has ranked No.1 in the Business Travel News Annual Airline survey for an unprecedented six consecutive years. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 334 destinations in 62 countries on six continents. Headquartered in Atlanta, Delta employs more than 80,000 employees worldwide and operates a mainline fleet of more than 800 aircraft. The airline is a founding member of the SkyTeam global alliance and participates in the industry’s leading transatlantic joint venture with Air France-KLM and Alitalia as well as a joint venture with Virgin Atlantic. Including its worldwide alliance partners, Delta offers customers more than 15,000 daily flights, with key hubs and markets including Amsterdam, Atlanta, Boston, Detroit, Los Angeles, Minneapolis/St. Paul, New York-JFK and LaGuardia, London-Heathrow, Paris-Charles de Gaulle, Salt Lake City, Seattle and Tokyo-Narita.