While the majority of players in the vacation rental market are moving to online booking platforms with a minimum customer interface, Exceptional Villas are gaining significant market share by doing the complete opposite and providing intimate knowledge and a high-level of personalized customer service.
The European based vacation rental company have redefined the bespoke luxury model and are now the number 2 provider of luxury rental business to the Caribbean worldwide. They are the only villa company in the world that sends out their villa experts each year to inspect the villas, and they guarantee that you will be speaking to the person who has actually been to and seen the villa. The company have put truth back into travel. They give the pro and cons of each property and offer unbiased advice.
A lot of money has been invested in real-time booking systems which make it easy just to click and book. VRMB have stated that by 2020, the vacation rental market will topple the hotel industry. Smarthosts Vacation Rental Forum has predicted that the industry will be worth 167.9 billion dollars by the year 2019. The luxury market has been largely forgotten by the big travel companies and remains a hugely attractive and growing niche.
Online bookings work well for the mass market, but when it comes to the luxury market clients require a greater level of service and flexibility. Booking a luxury vacation rental is not just about the property, it is about the total experience to ensure that every detail is thought of and organized. The personal aspect is particularly important when something goes wrong. “Clients need to be able to pick up the phone and talk to an agent, and not an anonymous call centre,” says owner and CEO of Exceptional Villas, Alexandra Baradi. Trust is also hugely important when it comes to booking a high-end luxury property. Exceptional Villas are widely recognized as one of the world’s most trusted vacation rental company with a trust pilot score of 9.8. Above all, everyone wants to ensure that they get the best price possible especially when the ticket price is very high. Online bookings are not able to provide any pricing flexibility.
Whilst online booking platforms are the best way to go for the mass market, they have also carved out the opportunity for Exceptional Villas who predict to become the world’s leading luxury bespoke vacation rental provider by 2020.
About Exceptional Villas
Exceptional Villas is part of Dream World Travel Ltd; A European based vacation Rental Company with clients and destinations all over the world. They have been in the travel business for over 25 years and offer a unique bespoke service to their clients. This includes matching the perfect villa for each client and also providing a full and complimentary concierge service. This service includes all aspects of the client’s vacations such as VIP airport arrival, ground transportation, restaurant reservations, tours and excursions, water sports and pre-arrival stocking. Unlike some of their competitors, they do not provide a membership fee. Likewise, their villa experts are indeed experts. They visit every single villa and are filled with a wealth of information regarding each villa, as well as each destination. Exceptional Villas take total pride in the customised service they offer.