Marcus Hotels & Resorts celebrates award-winning properties


Marcus® Hotels & Resorts, a nationally recognized hotel management company and division of The Marcus Corporation (NYSE: MCS), has announced that four of its owned and managed properties have again received the esteemed AAA Four Diamond Award® in 2018. These awards follow a year of numerous accolades for Marcus Hotels & Resorts’ properties across the nation.

The Pfister Hotel in Milwaukee remains one of only 12 hotels in North America that have maintained AAA Four Diamond status since the Diamond Ratings were first introduced in 1976. Other Marcus Hotels & Resorts properties that have received the AAA Four Diamond Award in 2018 include the Grand Geneva Resort & Spa in Lake Geneva, Wisconsin, recognized for the 20th consecutive year; the historic Skirvin Hilton in Oklahoma City, recognized for the 11th consecutive year; and the Hilton Milwaukee City Center, the major convention hotel in Milwaukee, recognized for the seventh consecutive year.

“The AAA Four Diamond Awards are a prestigious recognition that clearly demonstrate the decades of excellence at Marcus Hotels & Resorts,” said Greg Marcus, president and chief executive officer of The Marcus Corporation. “This is a result of the hard work and passion our associates put into ensuring an exceptional experience for each guest at a Marcus Hotels & Resorts property. Congratulations yet again to our AAA Four Diamond properties on this fantastic accomplishment, and congratulations on an excellent year of service to all of our properties, which were well recognized in 2017.”

The Pfister Hotel, Grand Geneva Resort & Spa, Skirvin Hilton and Hilton Milwaukee City Center are part of an exclusive group of hotels within North America. Currently, six percent of the nearly 27,000 hotels approved by AAA make the Four Diamond list. Hotels at this level are committed to providing upscale physical attributes, extensive amenities and a high degree of hospitality, exceptional service and attention to detail.

In addition, five Marcus Hotels & Resorts properties also received high rankings in U.S. News & World Report’s 2018 Best Hotels list. The Pfister Hotel, Hilton Milwaukee City Center and InterContinental Milwaukee all ranked in the top four of downtown Milwaukee hotels, with The Pfister Hotel ranked as number one. The Pfister Hotel and Grand Geneva Resort & Spa were also listed in the top five best Wisconsin hotels, and the Skirvin Hilton was ranked number one in best downtown Oklahoma City hotels. The rankings evaluate more than 3,000 luxury hotels across the United States, the Caribbean, Canada and Mexico and are calculated based on the opinion of travel experts, guest reviews and hotel class ratings.

Along with the early recognitions in 2018, Marcus Hotels & Resorts also ended 2017 on a strong note with the company receiving the 2017 Service Excellence Award by Governor Scott Walker at the Wisconsin Governor’s Conference on Tourism, as well as Smart Meetings magazine’s 2017 Platinum Choice Award. Marcus Hotels & Resorts properties and their associates across the nation also earned numerous high honors in 2017 for providing extraordinary experiences to all guests and patrons.

About AAA Inspections

For more than 80 years, AAA has used professional inspectors to conduct anonymous, in-person property evaluations. AAA offers the only rating system using comprehensive, on-site professional hotel and restaurant evaluations guided by member priorities. AAA’s rating system covers the United States, Canada, Mexico and the Caribbean.

Travelers can find Diamond Rated establishments and inspector insight in AAA’s trip planning products: the AAA Mobile app, the online TripTik Travel Planner mapping and routing tool, searchable online AAA Travel Guides and AAA TourBook guides available to members at AAA offices.

AAA provides more than 58 million members with automotive, travel, insurance and financial services through its federation of 36 motor clubs and nearly 1,100 branch offices across North America. Since 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for safe mobility. 

About Marcus Hotels & Resorts

Marcus Hotels & Resorts owns and/or manages 19 hotels, resorts and other properties in the U.S. The company’s distinctive portfolio includes city-center meeting hotels, upscale resorts, historic properties, and premium branded and independent first-class hotels. Marcus Hotels & Resorts is an approved operator for all major lodging brands. A leader in the hospitality industry since 1962, Marcus Hotels & Resorts creates asset value for hotel owners through its expertise in management, development and product repositioning. This includes hotel food and beverage concepts developed by its Marcus Restaurant Group, featuring premier brands such as Mason Street Grill, ChopHouse, Miller Time Pub & Grill and SafeHouse Restaurants.