StayNTouch Inc.has announced a strategic partnership with MGM Resorts International, among the world’s leading entertainment companies, to provide an intuitive check-in and check-out process across all of their properties. To date, the StayNTouch platform has been installed at 15 MGM Resorts destinations delivering increased guest satisfaction and a boost in hotel operational efficiency. MGM Resorts intends to install mobile check-in capability at all properties by the end of 2017.
The StayNTouch platform is delivered using two solutions on a single cloud platform. The Rover PMS Overlay mobilizes existing front desk and housekeeping operations. Zest is a guest-centric, mobile website experience, enabling check-in and check-out, preference collection, and upsell opportunities. ARIA, a AAA Five Diamond Award winner, was the first to roll out StayNTouch’s cloud-based mobility platform, offering guests a variety of check-in and check-out options via their smartphone. Guest impact was immediate, with check-in lines and wait times significantly reduced. Following ARIA, the platform was launched at Bellagio, Vdara, MGM Grand, The Signature at MGM Grand, Mandalay Bay, Delano Las Vegas, The Mirage, Monte Carlo, Luxor and Excalibur in Las Vegas. In addition, MGM Grand Detroit, MGM National Harbor in Maryland, Beau Rivage in Biloxi, Mississippi and Gold Strike in Tunica in Mississippi now offer mobile check-in.
“We have been searching for a technology component that could improve the guest arrival process at our properties,” said Sy Esfahani, Chief Information Officer and Senior Vice President for MGM Resorts International. “Following the on-going success we saw at ARIA, we decided to deploy StayNTouch’s solutions across all of our properties. Now our guests will have greater control over their stay, checking in and out with ease.”
Jos Schaap, CEO and Founder at StayNTouch, said, “We are delighted to get close to completing the roll-out to all of the MGM Resorts’ properties. Because of their tireless commitment to improving guest satisfaction through innovation, MGM Resorts continues to be the hospitality leader that others try to emulate. StayNTouch is proud that we can be part of that innovative mission.”