Qatar Airways has been announced the World’s Best Airline at the SKYTRAX 2017 World Airline Awards. Voted Best Airline by travellers across the world in the annual passenger survey, the Doha-based carrier has now won the prestigious Airline of the Year title for the fourth time. Qatar Airways enjoyed further success by winning major awards for the World’s Best Business Class, the World’s Best First Class Lounge and as the Best Airline in the Middle East.
Singapore Airlines, a perennial favourite in the awards was ranked No. 2 in the world, also receiving awards as the Best Airline in Asia, the World’s Best Business Class seat and for having the Best Premium Economy Onboard Catering.
Referred to as the “Oscars of the aviation industry”, the World Airline Awards are held in high esteem for clarity of process and independence, with no outside sponsorship or external influence. The survey voting processes and awards results analysis were subject to detailed, independent assessment by the UK advertising authority (ASA) in 2015 and found fully compliant, transparent and independent.
The survey enables any airline in the world to be nominated, allowing travellers to make their own choice, underlining the brand as the Passenger’s Choice Awards.
19.87 million eligible survey entries were counted in the final results, and 105 nationalities participated in the survey from August 2016 to May 2017. The survey covered over 325 airlines, from largest international airlines to smaller domestic carriers, measuring Quality standards for 41 KPI’s across front-line product and service factors in the Airport and Onboard environments.